Research Article
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Year 2021, Issue: 90, 31 - 47, 22.09.2021

Abstract

References

  • Ajmal, M. & Lodhi, S.A. (2015). Exploring organizational conscience: a critical approach towards organizational behavior. Pakistan Journal of Commerce and Social Sciences, 9(1), 202-217.
  • Andersson, M. & Nordenson, M. (2015). Exploring the latest paradigm shift in organizational conscience development, by using the framework from reinventing organizations. Technology Management, Master Thesis, Lund University, Sweden.
  • Barrett, Richard. (2002). The seven levels of organisational conscience. Richard Barrett and Associates, 1-9.
  • Beheshtifar, M. & Moghadam, M.N. (2016). Organizational cynicism factors and job conscience, bulletin of environment. Pharmacology and Life Sciences, 1, 91-96.
  • Boateng, G. O. Neilands, T. B. Frongillo, E. A. Melgar-Quiñonez, H. R. & Young, S. L. (2018). Best practices for developing and validating scales for health, social, and behavioral research: a primer. Frontiers in Public Health, 6(149), 1-18.
  • Cabrera-Nguyen, P. (2010). Author guidelines for reporting scale development and validation results in the journal of the society for social work and research. Journal of the Society for Social Work and Research, 1(2), 99-103.
  • Carpenter, S. (2018). Ten steps in scale development and reporting: a guide for researchers. Communication Methods and Measures, 12(1), 25-44.
  • Dahlqvist, V., Eriksson, S., Glasberg, A., Lindahl, E., Lu¨tze´n, K., Strandberg, G., So¨derberg, A., Sørlie, V. & Norberg, A. (2007). Development of the perceptions of conscience questionnaire. Nursing Ethics, 14(2), 181-193.
  • De Vellis. R. F. (2003). Scale development: theory and applications. SAGE Publications. Thousand Oaks, CA. Edgemen, R.L. & Eskildsen, J.K. (2012). The C4 model of people-centered ınnovation: culture, conscience, and customer-centric co-creation. Journal of Innovation & Business Best Practice, 1-14. DOI: 10.5171/2012.932564.
  • Eluke, P. (2014). The human conscience as a determinant of morality: ıt’s ımplication for the nigerian society. International Journal of Philosophy and Theology, 2 (3), 219-234.
  • Fornell, C. & Larcker, D.F. (1981), Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18 (1), 39-50.
  • Gorbanzadeh, B., Rahmani, A., Mogadassian, S., Behshid, M., Azadi, A. & Taghavy, S. (2015). Levels of conscience and related factors among Iranian oncology nurses. Asian Pacifc Journal of Cancer Prevention, 16, 8211-8214.
  • Harrison, R. (1994). Culture and levels of conscience in organizations. Introduction.udylib.net/doc/8383944/collected-papers-of-roger-harrison-- version-94.10.02-pape...
  • Kanten, P., Gümüştekin, G. & Durmaz, M.G. (2018). Öfke yönetimini etkileyen öncüller: hemşireler üzerinde nitel bir araştırma (The antecedents affecting anger management: a qualitative research on nurses), 6. Örgütsel Davranış Kongresi Bildiriler Kitabı, Isparta, 940-950.
  • Kanten, P., Durmaz, M.G. & Arda, B. (2019). Örgütsel vicdan: ölçek geliştirme çalışması (Organizational Conscience: Scale Development Study), 7.Örgütsel Davranış Kongresi Bildiriler Kitabı, Burdur, 864-878.
  • Lukaszewski, J. E. (2016). So, You want to be the conscience of your organization? Here’s what it takes. Crisis Management, Leadership and Organizational Recovery, 1-3.
  • Lyons, W. (2009). Conscience – an essay in moral psychology. The Royal Institute of Philosophy, 84, 477-494. doi:10.1017/S0031819109990076.
  • Madumere, I. (2015). Corporate conscience and sustainability: A study of Ogbia Local Government Area of Bayelsa State Nigeria. SSRN Electronic Journal, 1-15, http://dx.doi.org/10.2139/ssrn.2587671.
  • Nelson, J.D. (2018). The trouble with corporate conscience. Vanderbilt Law Review, 71(5), 1655-1702. Rainone, N.A., Watts, L.L., Mulhearn, T.J., McIntosh, T.J. & Medeiros, K.E. (2020). The impact of happy and sad affective states on biases in ethical decision making. Ethics & Behavior, DOI: 10.1080/10508422.2020.1754825.
  • Ruiz Palomino, P. & Martínez, R. (2011). Human Resource Management and Ethical Behaviour: Exploring The Role of Training in The Spanish Banking Industry. Ramon Llull Journal of Applied Ethics, 69-88.
  • Pandey, A. & Gupta, R.K. (2008). A perspective of collective conscience of business organizations. Journal of Business Ethics, 80, 889–898.
  • Renesch, J. (2012). The conscious organization: workplaces for the self-transcended. Integral Leadership Review, 1-3. Schermelleh-Engel, K., Moosbrugger, H. & Müller, H. (2003). Evaluating the fit of structural equation models: tests of significance and descriptive goodness-of-fit measures. Methods of Psychological Research, 8(2), 23-74. Schlitz, M.M., Vieten, C. & Elizabeth M. Miller. (2010). Worldview transformation and the development of social consciousness. Journal of Consciousness Studies, 17(7–8), 18–36.
  • Sheikhy, A., Ghanbari, K., Naserabad, H.H. & Jablgha, M. (2016). Determination of relation between the working conscience, social discipline and organizational commitment (case study, the social security organization). International Journal of Humanities and Cultural Studies, Special Issue, 1364-1376.
  • Welsh, D. & Ordonez, L.S. (2014). Conscience without cognition: the effects of subconscious priming on ethical behavior. Academy of Management Journal, 57(3), 723–742.

Organizational Conscience in the Service Industry: A Scale Development

Year 2021, Issue: 90, 31 - 47, 22.09.2021

Abstract

Scholars and practitioners are paying increased attention to the concept of organizational conscience as it leads to positive outcomes in organizational life. Despite this increase, there is a gap measuring the perception of organizational conscience. To fill this gap, this study aims to develop a scale which measures the perception of organizational conscience. For this purpose, it uses a methodological approach with three steps which are item generation, scale purification and scale development. A special focus on developing a scale to measure organizational conscience using both qualitative and quantitative methods through data obtained from 239 service employees. As a consequence, a six-dimensional scale containing twenty seven items developed distinctive dimensions of organizational conscience: humanistic work climate, mindfulness, existential harmony, customer-oriented view, sensitive attitudes, ethical temperament. The results of this study suggest that the organizational conscience scale is a valid and reliable measurement tool for further research on management.

References

  • Ajmal, M. & Lodhi, S.A. (2015). Exploring organizational conscience: a critical approach towards organizational behavior. Pakistan Journal of Commerce and Social Sciences, 9(1), 202-217.
  • Andersson, M. & Nordenson, M. (2015). Exploring the latest paradigm shift in organizational conscience development, by using the framework from reinventing organizations. Technology Management, Master Thesis, Lund University, Sweden.
  • Barrett, Richard. (2002). The seven levels of organisational conscience. Richard Barrett and Associates, 1-9.
  • Beheshtifar, M. & Moghadam, M.N. (2016). Organizational cynicism factors and job conscience, bulletin of environment. Pharmacology and Life Sciences, 1, 91-96.
  • Boateng, G. O. Neilands, T. B. Frongillo, E. A. Melgar-Quiñonez, H. R. & Young, S. L. (2018). Best practices for developing and validating scales for health, social, and behavioral research: a primer. Frontiers in Public Health, 6(149), 1-18.
  • Cabrera-Nguyen, P. (2010). Author guidelines for reporting scale development and validation results in the journal of the society for social work and research. Journal of the Society for Social Work and Research, 1(2), 99-103.
  • Carpenter, S. (2018). Ten steps in scale development and reporting: a guide for researchers. Communication Methods and Measures, 12(1), 25-44.
  • Dahlqvist, V., Eriksson, S., Glasberg, A., Lindahl, E., Lu¨tze´n, K., Strandberg, G., So¨derberg, A., Sørlie, V. & Norberg, A. (2007). Development of the perceptions of conscience questionnaire. Nursing Ethics, 14(2), 181-193.
  • De Vellis. R. F. (2003). Scale development: theory and applications. SAGE Publications. Thousand Oaks, CA. Edgemen, R.L. & Eskildsen, J.K. (2012). The C4 model of people-centered ınnovation: culture, conscience, and customer-centric co-creation. Journal of Innovation & Business Best Practice, 1-14. DOI: 10.5171/2012.932564.
  • Eluke, P. (2014). The human conscience as a determinant of morality: ıt’s ımplication for the nigerian society. International Journal of Philosophy and Theology, 2 (3), 219-234.
  • Fornell, C. & Larcker, D.F. (1981), Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18 (1), 39-50.
  • Gorbanzadeh, B., Rahmani, A., Mogadassian, S., Behshid, M., Azadi, A. & Taghavy, S. (2015). Levels of conscience and related factors among Iranian oncology nurses. Asian Pacifc Journal of Cancer Prevention, 16, 8211-8214.
  • Harrison, R. (1994). Culture and levels of conscience in organizations. Introduction.udylib.net/doc/8383944/collected-papers-of-roger-harrison-- version-94.10.02-pape...
  • Kanten, P., Gümüştekin, G. & Durmaz, M.G. (2018). Öfke yönetimini etkileyen öncüller: hemşireler üzerinde nitel bir araştırma (The antecedents affecting anger management: a qualitative research on nurses), 6. Örgütsel Davranış Kongresi Bildiriler Kitabı, Isparta, 940-950.
  • Kanten, P., Durmaz, M.G. & Arda, B. (2019). Örgütsel vicdan: ölçek geliştirme çalışması (Organizational Conscience: Scale Development Study), 7.Örgütsel Davranış Kongresi Bildiriler Kitabı, Burdur, 864-878.
  • Lukaszewski, J. E. (2016). So, You want to be the conscience of your organization? Here’s what it takes. Crisis Management, Leadership and Organizational Recovery, 1-3.
  • Lyons, W. (2009). Conscience – an essay in moral psychology. The Royal Institute of Philosophy, 84, 477-494. doi:10.1017/S0031819109990076.
  • Madumere, I. (2015). Corporate conscience and sustainability: A study of Ogbia Local Government Area of Bayelsa State Nigeria. SSRN Electronic Journal, 1-15, http://dx.doi.org/10.2139/ssrn.2587671.
  • Nelson, J.D. (2018). The trouble with corporate conscience. Vanderbilt Law Review, 71(5), 1655-1702. Rainone, N.A., Watts, L.L., Mulhearn, T.J., McIntosh, T.J. & Medeiros, K.E. (2020). The impact of happy and sad affective states on biases in ethical decision making. Ethics & Behavior, DOI: 10.1080/10508422.2020.1754825.
  • Ruiz Palomino, P. & Martínez, R. (2011). Human Resource Management and Ethical Behaviour: Exploring The Role of Training in The Spanish Banking Industry. Ramon Llull Journal of Applied Ethics, 69-88.
  • Pandey, A. & Gupta, R.K. (2008). A perspective of collective conscience of business organizations. Journal of Business Ethics, 80, 889–898.
  • Renesch, J. (2012). The conscious organization: workplaces for the self-transcended. Integral Leadership Review, 1-3. Schermelleh-Engel, K., Moosbrugger, H. & Müller, H. (2003). Evaluating the fit of structural equation models: tests of significance and descriptive goodness-of-fit measures. Methods of Psychological Research, 8(2), 23-74. Schlitz, M.M., Vieten, C. & Elizabeth M. Miller. (2010). Worldview transformation and the development of social consciousness. Journal of Consciousness Studies, 17(7–8), 18–36.
  • Sheikhy, A., Ghanbari, K., Naserabad, H.H. & Jablgha, M. (2016). Determination of relation between the working conscience, social discipline and organizational commitment (case study, the social security organization). International Journal of Humanities and Cultural Studies, Special Issue, 1364-1376.
  • Welsh, D. & Ordonez, L.S. (2014). Conscience without cognition: the effects of subconscious priming on ethical behavior. Academy of Management Journal, 57(3), 723–742.
There are 24 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Articles
Authors

Pelin Kanten 0000-0002-6487-0203

Merve Gözde Durmaz 0000-0003-1000-8316

Benan Arda 0000-0001-7530-5966

Publication Date September 22, 2021
Submission Date March 19, 2021
Published in Issue Year 2021 Issue: 90

Cite

APA Kanten, P., Durmaz, M. G., & Arda, B. (2021). Organizational Conscience in the Service Industry: A Scale Development. Istanbul Management Journal(90), 31-47.
AMA Kanten P, Durmaz MG, Arda B. Organizational Conscience in the Service Industry: A Scale Development. Istanbul Management Journal. September 2021;(90):31-47.
Chicago Kanten, Pelin, Merve Gözde Durmaz, and Benan Arda. “Organizational Conscience in the Service Industry: A Scale Development”. Istanbul Management Journal, no. 90 (September 2021): 31-47.
EndNote Kanten P, Durmaz MG, Arda B (September 1, 2021) Organizational Conscience in the Service Industry: A Scale Development. Istanbul Management Journal 90 31–47.
IEEE P. Kanten, M. G. Durmaz, and B. Arda, “Organizational Conscience in the Service Industry: A Scale Development”, Istanbul Management Journal, no. 90, pp. 31–47, September 2021.
ISNAD Kanten, Pelin et al. “Organizational Conscience in the Service Industry: A Scale Development”. Istanbul Management Journal 90 (September 2021), 31-47.
JAMA Kanten P, Durmaz MG, Arda B. Organizational Conscience in the Service Industry: A Scale Development. Istanbul Management Journal. 2021;:31–47.
MLA Kanten, Pelin et al. “Organizational Conscience in the Service Industry: A Scale Development”. Istanbul Management Journal, no. 90, 2021, pp. 31-47.
Vancouver Kanten P, Durmaz MG, Arda B. Organizational Conscience in the Service Industry: A Scale Development. Istanbul Management Journal. 2021(90):31-47.