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Exploring the Factors Affecting the Intention of Healthcare Workers Exposed to Violence to Quit Their Jobs in the COVID-19 Process: A Field Study and Training Recommendations

Yıl 2023, Sayı: Özel Sayı 1 (Cumhuriyetin 100. Yılına), 1507 - 1528, 27.10.2023

Cem Güney Özveren

https://doi.org/10.51531/korkutataturkiyat.1361000

Öz

Violence is a phenomenon as old as human history and has become one of the main issues in society in every period due to its consequences. One of the most common channels where violent incidents are reflected in social media, television, and visual media and are newsworthy is the field of health. Violence against many health workers, especially doctors and nurses, has become a fundamental issue in our country and worldwide. In this study, a qualitative research was design was carried out to understand what healthcare professionals who have been subjected to experience at the point of leaving work due to these events, and what kind of reactions they have after the violence they are exposed to. Within the scope of the research, in-depth interviews were conducted with 21 healthcare professionals (7 doctors, 9 nurses, and 5 other healthcare personnel) working in public hospitals operating in Istanbul who were exposed to physical and verbal violence by patients and their relatives at least twice before the COVID-19 process, and some themes were reached. As a result of the research, it was observed that the most recurrent psychological themes were fear, anxiety, and worthlessness. In addition, intention to quit and turnover behavior are among the main professional reactions of healthcare workers subjected to violence. Conflict management, communication skills, stress management., and anger management skills are among the most important trainings needed to prevent violence and reduce the severity of conflicts with patients or their relatives. This study recommends that managers, legislators, institutions, and trainers providing education in this field focus on the psycho-social training needed.

Anahtar Kelimeler

Health violance trainining job satisfaction.

Kaynakça

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Şiddete Maruz Kalmış Sağlık Çalışanlarının COVID-19 Sürecinde İşten Ayrılma Niyetlerini Etkileyen Faktörleri Keşfetmek: Bir Saha Araştırması ve Eğitim Önerileri

Yıl 2023, Sayı: Özel Sayı 1 (Cumhuriyetin 100. Yılına), 1507 - 1528, 27.10.2023

Cem Güney Özveren

https://doi.org/10.51531/korkutataturkiyat.1361000

Öz

Şiddet insanlık tarihi kadar eski bir olgudur ve sonuçları itibariyle her dönem toplumun ana meselelerinden birisi haline gelmiştir. Sosyal medyada, televizyonlarda ve görsel medyada yansıyan ve haber niteliği taşıyan şiddet olaylarının en sık görüldüğü mecralardan birisi de sağlık alanıdır. Doktor ve hemşireler başta olmak üzere birçok sağlık çalışanına uygulanan şiddet hem ülkemizde hem de dünyada temel bir mesele haline gelmiştir. Bu çalışmada şiddet gören sağlık çalışanlarının zorlu pandemi koşullarında maruz kaldıkları şiddet sonucundaki deneyimleri araştırılmış. Şiddete maruz kalan sağlık çalışanlarının İşten ayrılma noktasındaki düşüncelerini etkileyen faktörlerin neler olduğu ortaya çıkarılmaya çalışılmıştır. Çalışma sağlık çalışanlarının maruz kalınan şiddet sonrası ne gibi reaksiyonlar verdiklerini anlamak adına nitel araştırma deseni tasarlanarak yürütülmüştür. Araştırma kapsamında COVID-19 süreci öncesinde hasta ve hasta yakınları tarafından en az iki kere fiziksel ve sözel şiddete maruz kalmış, İstanbul’da faaliyet gösteren kamu hastanelerinde görevli olarak çalışmış veya hala çalışmakta olan 21 sağlık çalışanı ile (7 doktor, 9 hemşire ve 5 diğer sağlık personeli) ile derinlemesine mülakat yapılmış ve birtakım temalara ulaşılmıştır. Araştırma sonucunda şiddet gören sağlık çalışanları tarafından en fazla tekrarlanan psikolojik temaların korku, kaygı, ve değersizlik olduğu görülmüştür. Bununla birlikte şiddet gören sağlık çalışanlarının mesleki olarak gösterdikleri reaksiyonların başında da işten ayrılma niyeti ve işten ayrılma davranışı gelmektedir. Maruz kalınan şiddetin önceden önlenebilmesi ve hasta ya da hasta yakınları ile yaşanan çatışmaların şiddetinin azaltılması adına ihtiyaç duyulan eğitimlerin başında çatışma yönetimi, iletişim becerileri, stres yönetimi ve öfke kontrol yönetimi becerileri gelmektedir. Bu çalışmada özelinde yöneticilere ve kanun koyuculara, bu alanda eğitim veren kurumlara ve eğitmenlere ihtiyaç duyulan psiko-sosyal eğitimlere ağırlık verilmesi önerilmektedir.

Anahtar Kelimeler

Sağlık şiddet eğitim iş tatmini.

Kaynakça

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Toplam 99 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Sağlık Bilimleri Eğitimi ve Program Geliştirme: Tıp, Hemşirelik ve Sağlık Bilimleri
Bölüm Araştırma Makaleleri
Yazarlar

Cem Güney Özveren 0000-0001-9435-6662

Yayımlanma Tarihi 27 Ekim 2023
Gönderilme Tarihi 15 Eylül 2023
Yayımlandığı Sayı Yıl 2023 Sayı: Özel Sayı 1 (Cumhuriyetin 100. Yılına)

Kaynak Göster

APA Özveren, C. G. (2023). Şiddete Maruz Kalmış Sağlık Çalışanlarının COVID-19 Sürecinde İşten Ayrılma Niyetlerini Etkileyen Faktörleri Keşfetmek: Bir Saha Araştırması ve Eğitim Önerileri. Korkut Ata Türkiyat Araştırmaları Dergisi(Özel Sayı 1 (Cumhuriyetin 100. Yılına), 1507-1528. https://doi.org/10.51531/korkutataturkiyat.1361000
 Kapak Resmi İndir

 Dergimiz

* Uluslararası Hakemli Dergidir (International Peer Reviewed Journal)
* Yılda 6 sayı yayımlanmaktadır (Published 6 times a year)
* Dergide, Türkçe ve İngilizce makaleler yayımlanmaktadır.
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