Mülkiye Dergisi

Öz

The usage of digital banking and remote banking services is on the rise, emphasizing the importance for banks to prioritize technology integration. Banks recognizing the benefits offered by new technologies have the potential to save costs and attract more customers. Technological advancements have accelerated developments in digital banking applications, which aim to enhance the customer experience. As the prevalence of digital banking and remote banking services grows, the need for physical bank branches diminishes, leading to the development of various methods for customer acquisition.
Remote identity verification is crucial for ensuring security in banking and other online services. However, security vulnerabilities within this process may allow malicious individuals to commit crimes such as phishing. Artificial intelligence (AI) can provide an effective defense mechanism against such threats. Nevertheless, some banks still underutilize this technology or fail to sufficiently strengthen their security measures. This may lead to the emergence of advanced fraud methods, such as Deep Fake, in the future.
The recent rise of digital banking in Turkey has revolutionized access to financial services. With the establishment of these new digital banks and the adoption of remote authentication methods, customers can easily conduct banking transactions. Unlike the traditional banking model, digital banking offers customers access to services anytime, anywhere, providing them with independence and freedom. By reducing the need for physical bank branches, banks can deliver services more efficiently, which often reduces costs. This digitalization trend enables banks to be more competitive and offer faster and user-friendly experiences to customers. Overall, the development of digital banking in Turkey not only provides customers with an easier, faster, and more flexible banking experience but also increases operational efficiency and reduces costs for banks. This, in turn, expands access to financial services and enhances financial inclusion within society.
However, the use of remote banking services carries high risks, and managing these risks is crucial. Enhancing security measures and utilizing AI technologies can mitigate the risks associated with remote identity verification. Additionally, prioritizing customer satisfaction and providing a user-friendly process are essential. By focusing on digital banking and remote banking services, banks can improve technology integration, leading to potential cost savings and an increase in customer numbers. This study aims to assist banks in securely deploy remote identity verification methods.