Araştırma Makalesi
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Otel Faaliyetleri İçin Yapay Zekâ Destekli Uygulamalar

Yıl 2023, Sayı: 3, 1 - 21, 22.06.2023

Öz

Yapay zekânın turizm endüstrisinde endüstri yapısını ve tüketici davranışlarını büyük oranda etkilemesi beklenmektedir. Tüketici davranışlarında beklenen değişimi karşılamak isteyen işletmeler de iş süreçlerinde yapay zekâ destekli uygulamaları kullanmakta ya da kullanmaya hazırlanmaktadır. Bu çalışma otel yöneticilerinin günümüz ve yakın gelecekte iş süreçlerine dâhil edebilecekleri yapay zekâ destekli uygulamaları tespit etmeyi, bu uygulamaları teknolojik alt yapılarına göre sınıflandırmayı amaçlamaktadır. Bu amaçla, yapay zekâ üzerinde çalışan, teknoloji üreten, satışını yapan ve ilgili teknolojileri kullanan firmaların web siteleri ve yapay zekâ üzerine yayın ve haber yapan web siteler taranmıştır. Uygulamalara ait bilgiler tarama sonucu bulunan ürün katalogları ve web sitelerinden doküman analizi ile elde edilmiştir. Sektörde halen kullanılmakta olan ürünlerle birlikte yakın gelecekte kullanılabilecek uygulamalar tespit edilmiştir. Uygulamalar kullanım alanına göre gruplandırılmış ve uygulama grupları ürünün tasarımında kullanılan teknolojik alt yapılarına göre sınıflandırılmıştır. Çalışma konaklama sektöründe yapay zekâ kullanımı alanında kavramsal bir çerçeve oluşturmuştur.

Kaynakça

  • Açıksözlü, Ö. G. Ö. ve Bozok, D. (2021). Applications for The Use of “Robot” in Services in Tourism Enterprises. Akademik Sosyal Araştırmalar Dergisi, 9(119): 413-428.
  • Akgün, A., Çizel, B. ve Ajanovic, E. (2022). Mining Excursion Tourist Profile Through Classification Algorithms. Quality & Quantity, 56: 2567–2588.
  • Aslantürk, E. ve Erdem, A. (2021). Teknoloji Kullanımına Yönelik Tutumun Otellerde Robot Kabul Edilebilirliği Üzerine Etkisi. Journal of Global Tourism and Technology Research, 2(2): 102-115.
  • Ayyildiz, A. Y., Baykal, M. ve Koc, E. (2022). Attitudes of Hotel Customers Towards the Use of Service Robots in Hospitality Service Encounters. Technology in Society, 70: 101995.
  • Belanche, D., Casaló, L. V. ve Flavián, C. (2021). Frontline Robots in Tourism and Hospitality: Service Enhancement or Cost Reduction? Electronic Markets, 31(3): 477-492.
  • Bhushan, S. (2021). The Impact of Artificial Intelligence and Machine Learning on the Global Economy and Its Implications for the Hospitality Sector in India. Worldwide Hospitality and Tourism Themes, 13(2): 252-259.
  • Bowen, G. A. (2009). Document Analysis as a Qualitative Research Method. Qualitative Research Journal, (2): 27-40.
  • Bughin, J., Hazan, E., Ramaswamy, S., Chui, M., Allas, T., Dahlstrom, P. and Trench, M. (2017). Artificial İntelligence The Next Digital Frontier. ABD: Mckinsey & Company.
  • Calvaresi, D., Ibrahim, A., Calbimonte, J. P., Schegg, R., Fragniere, E. ve Schumacher, M. (2021). The Evolution Of Chatbots In Tourism: A Systematic Literature Review, (Editör) W.Wörnd, C. Koo; J.L. Stienmetz: Information and Communication Technologies in Tourism içinde (ss. 3-16). İsviçre: Springer.
  • Chi, O. H., Denton, G. ve Gursoy, D. (2020). Artificially intelligent device use in service delivery: A systematic review, synthesis, and research agenda. Journal of Hospitality Marketing & Management, 29(7): 757-786.
  • Demir, Ç. (2021). Konaklama İşletmelerinin İş Süreçlerinde Yapay Zekâ Teknolojileri ve Akıllı Otel Uygulamaları: Avantajlar ve Dezavantajlar. Journal of Tourism and Gastronomy Studies, 9(1): 203-219.
  • Doğan, S. ve Vatan, A. (2019) Hotel Managers’ Thoughts Towards New Technologies and Service Robots’ at Hotels: A Qualitative Study in Turkey, (Editör) C. Cobanoglu, M. Cavusoglu ve A. Corbaci: Advances in Global Business and Economics, içinde Cilt 2. ANAHEI Publishing, Sarasorta, ss 382–399.
  • Filieri, R., D’Amico, E.,Destefanis, A., Paolucci, E.ve Raguseo, E. (2021), Artificial İntelligence (AI) For Tourism: An European-Based Study on Successful AI Tourism Start-Ups. International Journal Of Contemporary Hospitality Management, 33(11): 4099-4125.
  • Go, H., Kang, M. Ve Suh, S. C. (2020). Machine Learning Of Robots In Tourism And Hospitality: Interactive Technology Acceptance Model (ITAM)–Cutting Edge. Tourism Review, 75(4): 625-636.
  • Gupta, S., Modgil, S., Lee, C. K., Cho, M. ve Park, Y. (2022). Artificial intelligence enabled robots for stay experience in the hospitality industry in a smart city. Industrial Management & Data Systems.
  • Gürsoy, D., Chi, O. H., Lu, L. ve Nunkoo, R. (2019). Consumers acceptance of artificially intelligent (AI) device use in service delivery. International Journal of Information Management, 49: 157-169.
  • Huang, A., Chao, Y., de la Mora Velasco, E., Bilgihan, A. ve Wei, W. (2021). When Artificial Intelligence Meets the Hospitality and Tourism Industry: An Assessment Framework to Inform Theory and Management. Journal of Hospitality and Tourism Insights.
  • Ivanov S. (2019). Ultimate Transformation: How Will Automation Technologies Disrupt the Travel, Tourism and Hospitality Industries? Zeitschrift Fur Tourismuswissenschaft, 11(1): 25–43.
  • Ivanov, S., Seyitoğlu, F. ve Markova, M. (2020). Hotel Managers’ Perceptions Towards the Use of Robots: A Mixed-Methods Approach. Information Technology & Tourism, 22: 505-535.
  • Ivanov, S. ve Webster, C. (2017). Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies – A Cost-Benefit Analysis. International Scientific Conference on Contemporary Tourism – Traditions and Innovations, 19- 21 Ekim 2017, Sofya Universitesi, Sofya.
  • Ivanov, S. ve Webster, C. (2020). Robots in tourism: A research agenda for tourism economics. Tourism Economics, 26(7): 1065-1085.
  • Kantarcı, K. ve Ekinci, İ. (2014). Konaklama İşletmelerinde Önbüro. Ankara: Detay Yayıncılık. Karaman, A. (Ed.). (2016). Otel işletmeciliği. Konya: Eğitim Yayınevi.
  • Kemer, E. (2021). Eğitim Seviyesinin Endustri 4. 0 Farkındalığına Etkisi: Konaklama İşletmelerinde Bir Uygulama, Türk Turizm Araştırmaları Dergisi, 5(2): 1138-1149.
  • Kılıçhan, R. ve Yılmaz, M. (2020). Artificial Intelligence And Robotic Technologies in Tourism And Hospitality Industry. Erciyes Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (50): 353-380.
  • Kırcı Tekeli, E., Kemer, E. ve Kasap, G. (2021). Turist Rehberleri Robot Rehberler Hakkında Ne Düşünüyor? Fenomenolojik Bir Araştırma. Turist Rehberliği Nitel Araştırmalar Dergisi, 2(2): 107-129.
  • Knani, M., Echchakoui, S. and Ladhari, R. (2022). Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda. International Journal of Hospitality Management, 107: 103317.
  • Koo, B., Curtis, C. ve Ryan, B. (2021). Examining The Impact Of Artificial Intelligence On Hotel Employees Through Job Insecurity Perspectives. International Journal of Hospitality Management, 95: 102763.
  • Li, J. J., Bonn, M. A. ve Ye, B. H. (2019). Hotel Employee's Artificial Intelligence and Robotics Awareness and Its Impact on Turnover Intention: The Moderating Roles of Perceived Organizational Support and Competitive Psychological Climate. Tourism Management, 73: 172-181.
  • Li, M., Yin, D., Qiu, H.ve Bai, B. (2021). A Systematic Review of AI Technology-Based Service Encounters: Implications for Hospitality and Tourism Operations. International Journal of Hospitality Management, 95 (102930): 1-10.
  • Lukanova, G. ve Ilieva, G. (2019). Robots, Artificial Intelligence and Service Automation in Hotels. (Editörler) S. Ivanov and C. Webster: Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality içinde (s.157-183). Bingley: Emerald.
  • Manigandan, R. ve Raghuram, N. V. (2022). Artificial Intelligence (AI) In Hotel Industry and Future Development: an Extensive In-Depth Literature Review and Bibliometric Analysis. International Journal of Intelligent Systems and Applications in Engineering, 10(4): 664-676.
  • Manthiou, A., Klaus, P., Kuppelwieser, V. G. ve Reeves, W. (2021). Man vs Machine: Examining the Three Themes of Service Robotics in Tourism and Hospitality. Electronic Markets, 31(3): 511-527.
  • Mariani, M. ve Borghi, M. (2021). Customers’ Evaluation of Mechanical Artificial Intelligence in Hospitality Services: A Study Using Online Reviews Analytics. International Journal of Contemporary Hospitality Management, 33(11): 3956-3976.
  • McCartney, G. ve McCartney, A. (2020). Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry. International Journal of Contemporary Hospitality Management, 32(12): 3835-3851.
  • Parvez, M. O. (2021). Use of Machine Learning Technology For Tourist and Organizational Services: High-Tech Innovation in the Hospitality Industry. Journal of Tourism Futures, (2): 240-244.
  • Pillai, R. ve Sivathanu, B. (2020). Adoption of AI-based Chatbots for Hospitality and Tourism. International. Journal of Contemporary Hospitality Management, 32 (10): 3199-3226.
  • Prentice, C., Dominique Lopes, S. ve Wang, X. (2020). The Impact of artificial İntelligence and Employee Service Quality on Customer Satisfaction and Loyalty. Journal of Hospitality Marketing & Management, 29(7): 739-756.
  • Samala, N., Katkam, B. S., Bellamkonda, R. S. ve Rodriguez, R. V. (2022). Impact of AI and Robotics in the Tourism Sector: A Critical İnsight. Journal of Tourism Futures, 8(1): 73-87.
  • Samara, D., Magnisalis, I. ve Peristeras, V. (2020). Artificial Intelligence and Big Data in Tourism: A Systematic Literature Review. Journal of Hospitality and Tourism Technology, 11(2), 343-367.
  • Talón-Ballestero, P., González-Serrano, L., Soguero-Ruiz, C., Muñoz-Romero, S. ve Rojo-Álvarez, J. L. (2018). "Using big data from customer relationship management information systems to determine the client profile in the hotel sector". Tourism Management, 68: 187-197.
  • Touni, R. ve Magdy, A. (2020). The Application of Robots, Artificial Intelligence, and Service Automation in the Egyptian Tourism and Hospitality Sector (Possibilities, Obstacles, Pros, and Cons). Journal of Association of Arab Universities for Tourism and Hospitality, 19(3): 269-290.
  • TRAI (2022). Yapay Zeka Girişimlerinin Sayısı 250'yi Geçti! [Çevrimiçi] https://turkiye.ai/trai-yapay-zeka-girisimler-250-gecti/. [Erişim Tarihi; 10.07.2022].
  • Tuo, Y., Ning, L. ve Zhu, A. (2021). How Artificial Intelligence Will Change The Future of Tourism Industry: The Practice in China. (Editör) W. Wörndl vd.: Information and Communication Technologies in Tourism 2021 içinde (s. 83-94). Cham:.Springer.
  • Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research.
  • Wei, W. (2019). Research Progress On Virtual Reality (VR) and Augmented Reality (AR) In Tourism and Hospitality: A Critical Review of Publications from 2000 To 2018. Journal of Hospitality and Tourism Technology, 10(4), 539-570.
  • Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S. ve Martins, A. (2018). Brave New World: Service Robots in The Frontline. Journal of Service Management, 29(5): 907-931.
  • Zhang, K., Chen, Y. ve Li, C. (2019). Discovering The Tourists' Behaviors and Perceptions in A Tourism Destination By Analyzing Photos' Visual Content With A Computer Deep Learning Model: the Case of Beijing. Tourism Management, 75: 595-608.
  • Zlatanov, S. ve Popesku, J. (2019). Current Applications Of Artificial İntelligence In Tourism and Hospitality. International Scientific Conference on Information Technology and Data Related Research 20 Nisan 2019, Singidunum Universitesi, Belgrad, ss. 84-90.

Artificial Intelligence Supported Applications for Hotel Activities

Yıl 2023, Sayı: 3, 1 - 21, 22.06.2023

Öz

Recent technological developments have led the hospitality industry to seek new ways to support and manage tourism products and services. The industry has started to widely use artificial intelligently applications and devices in their daily operation. This study aims to identify the applications that hotel managers can include in their business processes today and in the near future, and to classify these applications according to their technological infrastructure. For this purpose, the websites of companies working on artificial intelligence, producing technology, selling and using related technologies, and websites that broadcast and news about artificial intelligence were scanned. The information about the applications was obtained by document analysis from the catalogs and websites. The applications were grouped according to their usage area and the applications groups were classified according to the technological infrastructures used in the design of the product. The study aims to create a conceptual framework in the field of artificial intelligence use in the accommodation sector.

Kaynakça

  • Açıksözlü, Ö. G. Ö. ve Bozok, D. (2021). Applications for The Use of “Robot” in Services in Tourism Enterprises. Akademik Sosyal Araştırmalar Dergisi, 9(119): 413-428.
  • Akgün, A., Çizel, B. ve Ajanovic, E. (2022). Mining Excursion Tourist Profile Through Classification Algorithms. Quality & Quantity, 56: 2567–2588.
  • Aslantürk, E. ve Erdem, A. (2021). Teknoloji Kullanımına Yönelik Tutumun Otellerde Robot Kabul Edilebilirliği Üzerine Etkisi. Journal of Global Tourism and Technology Research, 2(2): 102-115.
  • Ayyildiz, A. Y., Baykal, M. ve Koc, E. (2022). Attitudes of Hotel Customers Towards the Use of Service Robots in Hospitality Service Encounters. Technology in Society, 70: 101995.
  • Belanche, D., Casaló, L. V. ve Flavián, C. (2021). Frontline Robots in Tourism and Hospitality: Service Enhancement or Cost Reduction? Electronic Markets, 31(3): 477-492.
  • Bhushan, S. (2021). The Impact of Artificial Intelligence and Machine Learning on the Global Economy and Its Implications for the Hospitality Sector in India. Worldwide Hospitality and Tourism Themes, 13(2): 252-259.
  • Bowen, G. A. (2009). Document Analysis as a Qualitative Research Method. Qualitative Research Journal, (2): 27-40.
  • Bughin, J., Hazan, E., Ramaswamy, S., Chui, M., Allas, T., Dahlstrom, P. and Trench, M. (2017). Artificial İntelligence The Next Digital Frontier. ABD: Mckinsey & Company.
  • Calvaresi, D., Ibrahim, A., Calbimonte, J. P., Schegg, R., Fragniere, E. ve Schumacher, M. (2021). The Evolution Of Chatbots In Tourism: A Systematic Literature Review, (Editör) W.Wörnd, C. Koo; J.L. Stienmetz: Information and Communication Technologies in Tourism içinde (ss. 3-16). İsviçre: Springer.
  • Chi, O. H., Denton, G. ve Gursoy, D. (2020). Artificially intelligent device use in service delivery: A systematic review, synthesis, and research agenda. Journal of Hospitality Marketing & Management, 29(7): 757-786.
  • Demir, Ç. (2021). Konaklama İşletmelerinin İş Süreçlerinde Yapay Zekâ Teknolojileri ve Akıllı Otel Uygulamaları: Avantajlar ve Dezavantajlar. Journal of Tourism and Gastronomy Studies, 9(1): 203-219.
  • Doğan, S. ve Vatan, A. (2019) Hotel Managers’ Thoughts Towards New Technologies and Service Robots’ at Hotels: A Qualitative Study in Turkey, (Editör) C. Cobanoglu, M. Cavusoglu ve A. Corbaci: Advances in Global Business and Economics, içinde Cilt 2. ANAHEI Publishing, Sarasorta, ss 382–399.
  • Filieri, R., D’Amico, E.,Destefanis, A., Paolucci, E.ve Raguseo, E. (2021), Artificial İntelligence (AI) For Tourism: An European-Based Study on Successful AI Tourism Start-Ups. International Journal Of Contemporary Hospitality Management, 33(11): 4099-4125.
  • Go, H., Kang, M. Ve Suh, S. C. (2020). Machine Learning Of Robots In Tourism And Hospitality: Interactive Technology Acceptance Model (ITAM)–Cutting Edge. Tourism Review, 75(4): 625-636.
  • Gupta, S., Modgil, S., Lee, C. K., Cho, M. ve Park, Y. (2022). Artificial intelligence enabled robots for stay experience in the hospitality industry in a smart city. Industrial Management & Data Systems.
  • Gürsoy, D., Chi, O. H., Lu, L. ve Nunkoo, R. (2019). Consumers acceptance of artificially intelligent (AI) device use in service delivery. International Journal of Information Management, 49: 157-169.
  • Huang, A., Chao, Y., de la Mora Velasco, E., Bilgihan, A. ve Wei, W. (2021). When Artificial Intelligence Meets the Hospitality and Tourism Industry: An Assessment Framework to Inform Theory and Management. Journal of Hospitality and Tourism Insights.
  • Ivanov S. (2019). Ultimate Transformation: How Will Automation Technologies Disrupt the Travel, Tourism and Hospitality Industries? Zeitschrift Fur Tourismuswissenschaft, 11(1): 25–43.
  • Ivanov, S., Seyitoğlu, F. ve Markova, M. (2020). Hotel Managers’ Perceptions Towards the Use of Robots: A Mixed-Methods Approach. Information Technology & Tourism, 22: 505-535.
  • Ivanov, S. ve Webster, C. (2017). Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies – A Cost-Benefit Analysis. International Scientific Conference on Contemporary Tourism – Traditions and Innovations, 19- 21 Ekim 2017, Sofya Universitesi, Sofya.
  • Ivanov, S. ve Webster, C. (2020). Robots in tourism: A research agenda for tourism economics. Tourism Economics, 26(7): 1065-1085.
  • Kantarcı, K. ve Ekinci, İ. (2014). Konaklama İşletmelerinde Önbüro. Ankara: Detay Yayıncılık. Karaman, A. (Ed.). (2016). Otel işletmeciliği. Konya: Eğitim Yayınevi.
  • Kemer, E. (2021). Eğitim Seviyesinin Endustri 4. 0 Farkındalığına Etkisi: Konaklama İşletmelerinde Bir Uygulama, Türk Turizm Araştırmaları Dergisi, 5(2): 1138-1149.
  • Kılıçhan, R. ve Yılmaz, M. (2020). Artificial Intelligence And Robotic Technologies in Tourism And Hospitality Industry. Erciyes Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (50): 353-380.
  • Kırcı Tekeli, E., Kemer, E. ve Kasap, G. (2021). Turist Rehberleri Robot Rehberler Hakkında Ne Düşünüyor? Fenomenolojik Bir Araştırma. Turist Rehberliği Nitel Araştırmalar Dergisi, 2(2): 107-129.
  • Knani, M., Echchakoui, S. and Ladhari, R. (2022). Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda. International Journal of Hospitality Management, 107: 103317.
  • Koo, B., Curtis, C. ve Ryan, B. (2021). Examining The Impact Of Artificial Intelligence On Hotel Employees Through Job Insecurity Perspectives. International Journal of Hospitality Management, 95: 102763.
  • Li, J. J., Bonn, M. A. ve Ye, B. H. (2019). Hotel Employee's Artificial Intelligence and Robotics Awareness and Its Impact on Turnover Intention: The Moderating Roles of Perceived Organizational Support and Competitive Psychological Climate. Tourism Management, 73: 172-181.
  • Li, M., Yin, D., Qiu, H.ve Bai, B. (2021). A Systematic Review of AI Technology-Based Service Encounters: Implications for Hospitality and Tourism Operations. International Journal of Hospitality Management, 95 (102930): 1-10.
  • Lukanova, G. ve Ilieva, G. (2019). Robots, Artificial Intelligence and Service Automation in Hotels. (Editörler) S. Ivanov and C. Webster: Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality içinde (s.157-183). Bingley: Emerald.
  • Manigandan, R. ve Raghuram, N. V. (2022). Artificial Intelligence (AI) In Hotel Industry and Future Development: an Extensive In-Depth Literature Review and Bibliometric Analysis. International Journal of Intelligent Systems and Applications in Engineering, 10(4): 664-676.
  • Manthiou, A., Klaus, P., Kuppelwieser, V. G. ve Reeves, W. (2021). Man vs Machine: Examining the Three Themes of Service Robotics in Tourism and Hospitality. Electronic Markets, 31(3): 511-527.
  • Mariani, M. ve Borghi, M. (2021). Customers’ Evaluation of Mechanical Artificial Intelligence in Hospitality Services: A Study Using Online Reviews Analytics. International Journal of Contemporary Hospitality Management, 33(11): 3956-3976.
  • McCartney, G. ve McCartney, A. (2020). Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry. International Journal of Contemporary Hospitality Management, 32(12): 3835-3851.
  • Parvez, M. O. (2021). Use of Machine Learning Technology For Tourist and Organizational Services: High-Tech Innovation in the Hospitality Industry. Journal of Tourism Futures, (2): 240-244.
  • Pillai, R. ve Sivathanu, B. (2020). Adoption of AI-based Chatbots for Hospitality and Tourism. International. Journal of Contemporary Hospitality Management, 32 (10): 3199-3226.
  • Prentice, C., Dominique Lopes, S. ve Wang, X. (2020). The Impact of artificial İntelligence and Employee Service Quality on Customer Satisfaction and Loyalty. Journal of Hospitality Marketing & Management, 29(7): 739-756.
  • Samala, N., Katkam, B. S., Bellamkonda, R. S. ve Rodriguez, R. V. (2022). Impact of AI and Robotics in the Tourism Sector: A Critical İnsight. Journal of Tourism Futures, 8(1): 73-87.
  • Samara, D., Magnisalis, I. ve Peristeras, V. (2020). Artificial Intelligence and Big Data in Tourism: A Systematic Literature Review. Journal of Hospitality and Tourism Technology, 11(2), 343-367.
  • Talón-Ballestero, P., González-Serrano, L., Soguero-Ruiz, C., Muñoz-Romero, S. ve Rojo-Álvarez, J. L. (2018). "Using big data from customer relationship management information systems to determine the client profile in the hotel sector". Tourism Management, 68: 187-197.
  • Touni, R. ve Magdy, A. (2020). The Application of Robots, Artificial Intelligence, and Service Automation in the Egyptian Tourism and Hospitality Sector (Possibilities, Obstacles, Pros, and Cons). Journal of Association of Arab Universities for Tourism and Hospitality, 19(3): 269-290.
  • TRAI (2022). Yapay Zeka Girişimlerinin Sayısı 250'yi Geçti! [Çevrimiçi] https://turkiye.ai/trai-yapay-zeka-girisimler-250-gecti/. [Erişim Tarihi; 10.07.2022].
  • Tuo, Y., Ning, L. ve Zhu, A. (2021). How Artificial Intelligence Will Change The Future of Tourism Industry: The Practice in China. (Editör) W. Wörndl vd.: Information and Communication Technologies in Tourism 2021 içinde (s. 83-94). Cham:.Springer.
  • Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research.
  • Wei, W. (2019). Research Progress On Virtual Reality (VR) and Augmented Reality (AR) In Tourism and Hospitality: A Critical Review of Publications from 2000 To 2018. Journal of Hospitality and Tourism Technology, 10(4), 539-570.
  • Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S. ve Martins, A. (2018). Brave New World: Service Robots in The Frontline. Journal of Service Management, 29(5): 907-931.
  • Zhang, K., Chen, Y. ve Li, C. (2019). Discovering The Tourists' Behaviors and Perceptions in A Tourism Destination By Analyzing Photos' Visual Content With A Computer Deep Learning Model: the Case of Beijing. Tourism Management, 75: 595-608.
  • Zlatanov, S. ve Popesku, J. (2019). Current Applications Of Artificial İntelligence In Tourism and Hospitality. International Scientific Conference on Information Technology and Data Related Research 20 Nisan 2019, Singidunum Universitesi, Belgrad, ss. 84-90.
Toplam 48 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Turizm (Diğer)
Bölüm Araştırma Makaleleri
Yazarlar

Abdullah Akgün 0000-0001-9949-1417

Erken Görünüm Tarihi 18 Mayıs 2023
Yayımlanma Tarihi 22 Haziran 2023
Gönderilme Tarihi 30 Aralık 2022
Yayımlandığı Sayı Yıl 2023 Sayı: 3

Kaynak Göster

APA Akgün, A. (2023). Otel Faaliyetleri İçin Yapay Zekâ Destekli Uygulamalar. Selçuk Turizm Ve Bilişim Araştırmaları Dergisi(3), 1-21.

Selçuk Turizm ve Bilişim Araştırmaları Dergisi Creative Commons Atıf-GayriTicari 4.0 Uluslararası Lisansı (CC BY NC) ile lisanslanmıştır.